Our specialized technical team is at your full disposal to provide all the information required to see through your projects involving our software solutions. Our technicians’ skills, whether in computing or business, and their experience stand as major assets in the help that we can deliver.
Please do not hesitate to ask about any problems concerning the installation or use of our software.
We can help you:
By phone or email
Trace’s Technical Department provides comprehensive support for clients via phone & e-mail:
Tel. : +33 (0)2 32 79 59 67
Technicians are also available for on-site installation, application analysis, and company specific advice to help increase productivity in the shortest time.
Users have a direct access to our ticket-based support through their software help menu or our website which requires password identification. Ticket-based support access.
Benefits of using the ticket system
- Easy issue creation
- Check the status of the ticket
- Tickets history
- Ticket tracking warranty
Through the use of the latest non-invasive e-conferencing tools, it is possible to remotely display applications, to identify issues and obtain instant resolutions. You can also use Twitter or Facebook to contact us.
How to create a ticket system?
Just log on if you already have an account, or create a new account. To do so, you will need your license number which contains 16 characters and begins by the letters SC (for solar calc), TC (for elec calc) and EW (for elecworks) followed by a succession of numbers and letters.
To create a ticket, you must specify the type of software and its version, the type of problem (installation or use) and the degree of severity of the problem. A typing zone allows you to write more details and to drop off files (screenshots, files projects…) bringing further information.
Our team will get back to you as soon as possible, depending on your subscription level. We arrange different teams from our different subsidiaries to permanently guarantee the best possible reactivity.
Ticket-based support access
- Electrical design software for aeronautics
- Electrical design software for automotive
- Electrical design software for shipbuilding
- Electrical design software for railway
- Electrical calculation solutions for Energy efficiency
- Electrical design for custom machines
- Electrical design software for panel builders
- P&ID design software for Oil & Gas
- P&ID design software for water treatment
- Electrical calculation software for the hospitals
- P&ID and electrical design for the pharmaceutical industry
- Electrical schematic software
- Electrical CAD software
- 3D electrical design software
- PLM system integration software
- Wire harness design software
- Piping diagrams software
- Hydraulic and pneumatic design software
- LV / MV electrical calculation software
- Electrical installations calculation within BIM
- Photovoltaic PV software
- PV installations sizing software
- Electrical Content Portal