Trace Software

Services

The best complement to our programs is our expertise.

Access support

They Trust Us

The guarantee of personalized assistance.

We believe that the key to success for our users is not just our products, but the conjunction of our programs and services.  

In order to better meet your expectations, Trace Software has set up many services and offers you two levels of contracts; Silver or Gold to better meet your needs while supporting you over the long term. 

Trace Software solutions are professional programs with a large number of technical features.  

By subscribing to one of these service contracts, we are committed to supporting you throughout the use of the software and over the entire duration of the contract.

The Benefits of Service Contracts

Signing up for a service contract is the easiest way to keep your Trace Software tools up to date. You get the latest versions of your licensed software, giving you the assurance that you’re always using the latest technology and keeping the costs down:

Technical Support

Our team of experts is at your disposal to provide you with all the information you need and help you with your projects involving our programs.

Depending on your contract, there are 2 types of assistance:

E-SUPPORT
Users have direct access to our ticket based support via the help menu in their software or on our website. This requires password authentication.
Thanks to the use of the latest non-invasive e-conferencing tools, it is possible to view applications remotely, identify problems and solve them instantly.

TELEPHONE
Trace Software's Technical Service provides full support to customers by telephone:
Tel: +33 (0)2 32 79 44 24

Software Updates

Receive updates and patches for Trace Software and modules throughout the term of the contract.

Manufacturer Catalog Updates

Receive manufacturer catalog updates throughout the term of the contract. You can also add references to the request.*

*The number of requests varies depending on the contract level.

Tutorials

Access online tutorials on specific topics to help you discover or deepen your knowledge of certain features.

Access to these tutorials depends on your contract level.

Learn More About Our Solutions

Discover Our SolutionsContact us

FAQ

Support
How much does it cost to take out a contract?
The "Software Warranty" vs. "Contract"
Let us know your needs
Commitment to the evolution of your software
A contribution to the development of your software
Correcting malfunctions
Access to the latest downloads and manufacturer data
What are the practical arrangements?

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