Trace Software products are used to design, produce and control industrial installations.
Software require considerable investment in terms of human resources. The average use rate can be several hours a day, and an unavailable program can raise many problems affecting both the company’s productivity and organization.
That is why Trace Software is offering a specific services agreement to support its customers throughout their use of the software in the company.
To better meet their needs, Trace Software implements new services and offers its customers two levels of agreement; Silver and Gold to get the most out of their contract.
The services agreement guarantees peace of mind with a long-term customized follow-up. It optimizes the cost of ownership for your software.
Benefits of services agreement
Subscribing to a services agreement is the easiest way to keep your Trace Software International (TSI) design tools up to date. For an annual fee, you get the latest versions of your licensed TSI software, providing a budget-conscious way to ensure you are always using the most advanced technology.
- Automatic Software Upgrades – Receive all software upgrades and updates throughout the contract term.
- Product Service-Packs – Receive modular enhancements to various TSI software.
- Web Support and assistance.
Frequently asked questions
Even after training, access to our technical department will provide the necessary reassurance when getting started with the software. Throughout your software use, some features are only very rarely used. When you encounter a new use case, a quick call to our technical department will save you precious time.
How much does the services agreement cost?
The cost of the services agreement depends on the type of license. Subscribing to a services agreement provides access to new services or benefits such as quarterly free training webinars.
“Software warranty” vs. “services agreement”
The services agreement should not be confused with the warranty. The warranty is valid for six months from the date of delivery and covers hidden defects preventing users from running the software. It does not offer any additional services, such as assistance or access to the manufacturer’s databases, or any obligation to provide versions with new added features.
Tell us what your needs are
Whether you have suggestions for improving the current features or adding new functions, we ensure that our development plan takes account of our customers’ requests. Therefore, we invite you to give us your comments. Write to us now! We pay close attention to all requests, even simple suggestions for improving existing features.
Commitment to upgrade your software
Trace Software is committed to upgrading your software by adding new features, optimizing processing capability, taking account of changes in the business, new processes and new operating systems… Tell us what your requirements are – a specific section is available on this site.
Contribution towards the financing of your software’s development
Opting for the services agreement also represents a contribution towards the financing of your software’s development.
Despite the great deal of care that goes into designing and testing our software, there is a practically infinite number of ways in which our products can be used and there may consequently be errors. Such errors are corrected and the new versions are automatically made available to customers having subscribed.
Online downloads and OEM data
Software updates can be downloaded from this site. New OEM data and updates are also available for downloading by customers having subscribed.
In practical terms, what does the contract comprise?
The agreement covers all the licenses used by the company. It is billed when the software is delivered.
The contract is renewed by tacit agreement to avoid any interruption in service. For an extra cost to cover administration fees, customers may choose an express renewal option.
Should the contract end for any reason whatsoever, it can be reactivated in return for the prior acquisition of an update for your licenses.
When a new license is added to the contract, the initial contract term is maintained. The amount of maintenance corresponding to the addition of the new license to the contract is billed on a pro rata basis until the expiry date.