The arrival of a new program in the engineering department calls for a major human investment, while maintaining production activity levels. The justified fear of venturing into unknown territory means that existing tools are often maintained at the same time as the existing software. The temptation to avoid switching over fully to the new system makes productivity gains that much harder to reach.
During more than 25 years in business we have learned that, although a strong product is very important, more important still is the post-sale service that we offer our clients to obtain increased productivity and a major effectiveness.
Thus we provide our users with a wide range of services covering all stages of the process:
- Support service, if after training user still has doubts, a telephone support or on-line to be able to make inquiries
- Annual subscription, the best global solution associated with yourlicense, including customer support, free software updates, free training webinars, etc..
- Possibility of project customization, for companies interested in any specific feature, catalog references or development
- Engineering services to help companies with workloads
We firmly believe that the key for users success is not only our products but the conjunction of our solutions with the services we offer.
We bring our experience, best practices and tools to suit your needs.
Our courses are mainly focused on practical exercises, designed to quickly give you the knowledge needed to carry out your projects.
Trace Software products are used to design, produce and control industrial installations. Software require considerable investment in terms of human resources. The average use rate can be several hours a day, and an unavailable program can raise many problems affecting both a company’s productivity and organization.
We regularly provide our customers with technical webinars on specific topics for elecworks™ and elec calc™. These one-hour webinars are designed to discover or get more in-depth knowledge on certain features of your software. There are 2 types of webinars: basic or advanced.
Trace Software’s consultancy service has its main objective helping our users to maximize the performance of our solutions since its implementation, and thus achieve an increase of their productivity in a short span of time.
Please do not hesitate to ask about any problems concerning the installation or use of our software. Our technical team is at your full disposal to provide all the information required to see through your projects involving our software solutions. Our technicians’ skills, whether in computing or business, and their experience stand as major assets in the help that we can deliver.
Our technical professional team offers our customers services to import legacy data within intelligent manner. This service guarantees legacy data analysis and validation to enable its future reuse within newer tools provided.
Projets sur mesure
Trace Software International, leader since 1987 creating CAD/CAE electrical software solution worldwide in order to improve and optimize to design of electrical projects, offers the possibility to develop a custom software solution based on customer specifications.
We know that company’s workloads whether occasional or peaks can interfere with the performance of a department and project delivery delays, Trace Software International can help you providing engineering services of your electrical projects.
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Trace Software International
Members are proud and driven by the same passion: imagine, create and deliver solutions and services that enable customers around the globe increasing their innovation and production.
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76430 Saint Romain - France
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