INDUSTRIAL AUTOMATION WITH TRACE SOFTWARE SOLUTIONS

EXPERT IN ELECTROTECHNIC SOLUTIONS AND INDUSTRIAL AUTOMATION

P PRIME SARL is a Moroccan company specialized in the advice and support of its customers for their various projects of industrial installations. The company, based in Agadir since 2003, has been using Trace Software solutions since 2008.

P Prime SARL has a strong expertise in the design, conception, implementation and maintenance of equipment and industrial processes. The company supports its customers in all phases of their project: study and sizing, choice of equipment, system programming, deployment and implementation, user training and services-maintenance.

Since its inception, the company has always had the ambition to achieve perfection in terms of quality of service and satisfaction of its customers. To respond effectively to this requirement, the company relies on two essential elements: technology and its employees. With this in mind, P PRIME wanted to acquire a cutting-edge technology enabling it to design and size electrical installations, automation solutions, but also to propose solutions in the energy field.

Why Trace Software International

The first contact took place at the end of 2007, when P PRIME needed a software to meet schematic development requirements. After a comparative study of several solutions, the Trace Elec Pro offer from Trace Software seemed to best meet their expectations. Following this first contact, the company acquired a license for the calculation software TR CIEL. P PRIME has renewed its confidence later with the acquisition of the latest generations of elec calc™ and archelios™ software.

The services provided with software generally concern the design, construction and maintenance of high and low current MV / LV electrical installations, the implementation of industrial automation solutions and their supervision, and the development of solutions for renewable energy. «All business processes in our company are geared towards profitability, time savings, efficiency and increasing the level of competitiveness. This is how Trace Software solutions were chosen for their perfect fit with our guidelines», says Aicha Tagount – Manager and Administrative and Financial Officer of P PRIME.

More than 5 people are currently working on Trace Software solutions. Most of them worked previously on elec calc™ classic and Trace elec Pro and they felt a big change on the latest generations of software.

Migrating to the latest versions of software requires time and resources. Mehdi Bouikhif, General Manager of the Trace Software International subsidiary based in Morocco, accompanied P PRIME’s teams throughout the project. «In our case, this operation was made possible thanks to the involvement of our employees but also thanks to the professionalism of the Trace Software Morocco team, who has supported us since the definition of new needs until the total hand applications, going through the different phases of migration», said Mohamed El Habib Co Manager & Technical Director.

“Our slogan P PRIME – Performance and proximity prevail… is even more reinforced thanks to your solutions! Thank you“.

Customer Satisfaction, Our Top Priority

Thanks to new features, time savings in design processes, quality of studies and schematics, ease of use and simplicity of interface, the teams have fully adopted this new software. To do this, training sessions on all ranges were organized on the Agadir plant. «The trainer was able to answer all the questions and assist us in the process of comparing TEP. He has a very great theoretical knowledge but also practice on the territory, which allowed us to go directly to the desired goal. Mehdi Bouikhif was also present and guided our team», explains Mohamed El Habib.

After the purchase of the first licenses, the exchanges between P PRIME and Trace Software were mainly on the phone because of the geographical situation. The arrival of Trace Software in Morocco has changed the situation with an on-site presence that facilitates relations «The support of Trace Software was enormous. The simple customer-supplier relationship has been exceeded. We are totally satisfied», conclude Aicha Tagount and Mohamed El Habib.