User support area – Informations and all the access to download:
The technical support and the different ways to contact it – dowloading area for elec calc and Trace elec pro users – dowloading area for other softwares
The technical support and the creation of the support tickets
We have an available technical support service which can be reached:
- by telephone: +33 (0)2 32 79 59 67
- by email: firstname.lastname@example.org
- online with the creation of a support ticket
For all technical question, it is better to contact us on our website by creating a support ticket, what allows us to reference your problem and to have access to have access to the interventions’ history. The registration on our user support space allows you besides to download the software’s updates and catalogue’s updates. This service is available for the elec calc™, Archelios CALC™ and elecworks™ software.
How to create a support ticket?
Find the access here. Either you are already registered, in that case, you access it by clicking on Login, or you must register beforehand. To create your account, you will need your licence number which contains 16 characters and begins by the letters SC (for solar calc), TC (for elec calc) and EW (for elecworks) followed by a succession of numbers and letters.
To create a ticket, you must precise the type of software and its version, if it is about a problem of installation or use and the degree of severity of the problem. You place of a typing zone to furnish explanations and you can also drop off files (screenshots, files projects, …) to bring further information.
Our team answer you in the best periods and enlists in an answer period in accordance with your level of subscription. We arrange different teams from our different subsidiaries to guaranty the best reactivity possible permanently.
Welcome to our download section.
(It contains all the accesses to our products except of Trace elec pro and elec calc for users who are registered as an administrator)
Downloading area for elec calc and Trace elec pro users
Access to elec calc and catalogs updates. For other products, please click on the download button above.
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