Trace Software: electrical CAD software designed for electrical and industrial installations

Trace Software products are used to design, produce and control industrial installations. The software calls for a considerable investment in terms of human resources. The average rate of use runs into several hours a day, and an unavailable program can raise a host of problems affecting both a company's productivity and organization. That is why Trace Software is offering a specific contract to support its customers throughout their use of the software in the company: the Evolution Assistance Contract (EAC). The Evolution Assistance Contract guarantees peace of mind with a long-term customized follow-up. It optimizes the cost of ownership for your software. The EAC is a Contract, by which Trace Software is committed to the points described below:
Assistance Even after training, access to our technical department will provide the necessary reassurance when starting out with the software. Throughout your use of the software, some features are only very rarely used, or when you encounter a new use case, a quick call to our technical department will save you precious time. How must does the Evolution Assistance Contract cost? The cost of the contract depends on the type of license. Over one year, the contract generally works out less than the cost of a technician's callout. The fact that this service is shared between all our customers means that we can offer it at a particularly attractive price. "Software warranty" vs. "Evolution Assistance Contract" The EAC should not be confused with the warranty. The warranty is valid for six months from the date of delivery and covers hidden defects preventing users from running the software. It does not offer any additional services, such as assistance or access to the manufacturer's databases, or any obligation to provide versions with new added features. Tell us what your needs are Whether you have suggestions for improving the current features or adding new functions, we ensure that our development plan takes account of our customers' requests. Therefore, we invite you to give us your comments. Write to us now! We pay close attention to all requests, even simple suggestions for improving existing features. Commitment to upgrade your software Trace Software is committed to upgrading your software by adding new features, optimizing processing capability, taking account of changes in the business, new processes and new operating systems... Tell us what your requirements are - a specific section is available on this site.		Contribution towards the financing of your software's development Opting for the EAC also represents a contribution towards the financing of your software's development. Error corrections Despite the great deal of care that goes into designing and testing our software, there is a practically infinite number of ways in which our products can be used and there may consequently be errors. Such errors are corrected and the new versions are automatically made available to EAC customers. Online downloads and OEM data Software updates can be downloaded from this site. New OEM data and updates are also available for downloading by EAC customers. In practical terms, what does the contract comprise? The contract covers all the licenses used by the company. It is billed when the software is delivered. The contract is renewed by tacit agreement to avoid any interruption in service. For an extra cost to cover administration fees, customers may choose an express renewal option. Should the contract end for any reason whatsoever, it can be reactivated in return for the prior acquisition of an update for your licenses. When a new license is added to the contract, the initial contract term is maintained. The amount of maintenance corresponding to the addition of the new license to the contract is billed on a pro rata basis until the expiry date.